Delivery Policies

Items are posted in eco cardboard PIP boxes with eco canvas bags provided on request. I encourage the reuse of these bags.  

 Processing time: 

Current production time is 1-2 weeks. Please note that at busy times of year (Mother's Day/Valentine's Day/Christmas) orders will take a lot longer than usual so please order early to avoid disappointment. Items that require a hallmark will take longer.
 
Lost items: 

Items are classified as ‘Lost’ after 10 working days has elapsed from postage date. Losses are rare. Should you not receive your item after 10 working days, please get in contact and we will issue a refund or replacement. Before committing to purchase, please double check the address you have provided us with. We cannot issue refunds in the case of incorrect addresses.